Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Subscribe to GoPro
Reply
Tourist
Posts: 1

Kamera Hero8 frriert sofort ein

[ New ]

GoPro Hero8 und friert sofort nach dem Start ein, piept und lässt sich nicht mehr ausschalten ohne die Batterie zu entfernen. Habe versucht das Update per USB und Speicherkarte zu installieren, allerdings ohne Erfolg.


Accepted Solutions
GoPro
Posts: 13,009

Re: Kamera Hero8 frriert sofort ein

[ New ]

@fireyflare81246, sorry to hear about the trouble. The freezing issue in a camera is usually an indicator that the camera's software needs to be updated or there is potentially an issue with the microSD being used. You can try the suggested troubleshooting steps indicated here: https://community.gopro.com/t5/en/Camera-Freezes-Up/ta-p/393032

 

Reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229

If the issue persists, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

View solution in original post


All Replies
GoPro
Posts: 13,009

Re: Kamera Hero8 frriert sofort ein

[ New ]

@fireyflare81246, sorry to hear about the trouble. The freezing issue in a camera is usually an indicator that the camera's software needs to be updated or there is potentially an issue with the microSD being used. You can try the suggested troubleshooting steps indicated here: https://community.gopro.com/t5/en/Camera-Freezes-Up/ta-p/393032

 

Reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229

If the issue persists, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.