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GoPro
Posts: 14,474

Re: Impossible de joindre le support

Hello, @agiledawn88756. We see your callback request in the queue. Our Support team though has been attempting to contact you back since the 9th. It was noted that one of the calls was not answered and a message was left. 

 

We do not have an exact time for when they will contact you back since it will depend on agent availability. Please keep your lines open and make sure that there are no settings on your phone that would prevent it from receiving calls especially from unknown or toll-free numbers. Thanks!

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Tourist
Posts: 11

Re: Impossible de joindre le support

Bonjour,
Pourriez vous m informer sur mon dossier n°08143689.
Pas de nouvelle depuis le 18 aout.
Merci
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GoPro
Posts: 17,624

Re: Impossible de joindre le support

Hello @freacutede48


Sorry for the delay in getting back to you.

Would you mind initiating a chat session instead?

https://gopro.com/help/ContactUs

 

Thanks!

Ej

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Tourist
Posts: 11

Re: Impossible de joindre le support

Bonjour aragon106
Si vous relisez les nombreux échanges sur cette plateforme vous devriez voir que cela ne fonctionne et que j'ai essayé des dizaines de fois sans succès.
Pourriez vous les contacter directement pour faire avancer mon dossier ?
Merci.
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Sightseer
Posts: 1

Re: Impossible de joindre le support

Bonjour,
Impossible de vous joindre pour avoir un numéro RAM.
Pourriez-vous faire le nécessaire svp??? Cordialement
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Tourist
Posts: 8

Re: Impossible de joindre le support

Still no reply no emails it seems that i received a call in my voice mail without any number to call back and since days no other calls, it’s a big shame of gopro ! My gopro max is not useable even with the full year warranty paid cannot change it...
So i just bought an insta360 for my urgent rush i had to do normally with my gopro max !

Still waiting for reply and warranty to change my lens on the gopro max... Gopro ! Move your ass !!! Customers will not wait month for just a small little **bleep**ing lens !!!!!

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Tourist
Posts: 8

Re: Impossible de joindre le support

this is bull**bleep** and not professional !

how can i send you back this gopro to change this little lens ???????? just a simply easy question ???????? shame of your customer service no chat replies when you want with unknow calls no call back renew the request tones of times just a **bleep**
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GoPro Community Manager
Posts: 7,435

Re: Impossible de joindre le support

@agiledawn88756 - For warranty issues, you will need to connect with one of our Support team members directly via chat or phone. It sounds like you requested a call back and one of our team members did call you. They typically call at least twice, but if they don't reach you either time, the best option is to request a new call back at https://gopro.com/help/ContactUs