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Tourist
Posts: 8

Re: Impossible de joindre le support

Meme problème ! Impossible de joindre le support, personne ne répond que se soit via le chat, email ou telephone... En 2020, c'est franchement navrant...

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Sightseer
Posts: 2

Re: Impossible de joindre le support

pareil pour moi, c'est hallucinant ! je vais sur la page d'aide, je remplis mon adresse email, mon numero de tel, le numero de serie et tout ce qui est demandé. quand je clique sur "etre rappelé" on me dit dans 5 mn. ca fait une semaine !! J'ai jamais vu ça

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Tourist
Posts: 2

Re: Impossible de joindre le support

[ Edited ]

Same problems, the live chat doesn't work (it says 1 min wait time but when you open the popup it just says "Hang on while we connect you to an agent." for hours and hours - gave up. 

 

I also never received a callback despite the mesasge that I would (and a timeframe of 30 minutes).

 

Looks like 'working from home' is not working very well for GoPro.

 

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GoPro
Posts: 17,624

Re: Impossible de joindre le support

Hello @agiledawn88756 @jeanmarier31033 @benhacking

 

Sorry for any trouble caused.

Would you mind posting the case numbers for the contact requests logged?

We'll have this checked with the team.

 

Thanks!

Ej

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Tourist
Posts: 8

Re: Impossible de joindre le support

08223156
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GoPro
Posts: 17,624

Re: Impossible de joindre le support

Hi @agiledawn88756

 

We see the request logged on the system.

Someone from Support should be getting back to you soon.

 

Thanks!

Ej

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Tourist
Posts: 2

Re: Impossible de joindre le support

Thanks GoPro - I managed to get a callback and my order has now shipped. I would still flag though that the online chat never worked for me (on latest Chrome with cache/ cookies cleared etc.)

Many thanks
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GoPro
Posts: 14,474

Re: Impossible de joindre le support

Great to know that, @benhacking. We appreciate the update and the feedback. We will pass this along to the team. Thanks!