Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Subscribe to GoPro
Reply
Highlighted
Tourist
Posts: 3
Accepted Solution

I was gifted a device and GoPro +, verified confirmation link but still wants me to purchase GoPro +

How can I confirm O have the GoPro + service and cloud storage?

Accepted Solutions
Highlighted
GoPro Community Manager
Posts: 7,748

Re: I was gifted a device and GoPro +, verified confirmation link but still wants me to purchase ...

@sweetsugalou - Our team at https://gopro.com/help/ContactUs can confirm if your PLUS account is active.

View solution in original post


All Replies
Highlighted
GoPro Community Manager
Posts: 7,748

Re: I was gifted a device and GoPro +, verified confirmation link but still wants me to purchase ...

@sweetsugalou - Our team at https://gopro.com/help/ContactUs can confirm if your PLUS account is active.

Highlighted
Tourist
Posts: 3

Re: I was gifted a device and GoPro +, verified confirmation link but still wants me to purchase ...

Apparently, Gopro Plus will not transfer accounts. I was told to cancel the subscription and it would be prorated back to the purchaser. Then pay full price for the subscription this time using my email. The whole reason the purchaser used thier email was because it was a Christmas gift and wanted it to be a surprise. Now the purchaser is stuck paying for a service they have no use for. 

Highlighted
Tourist
Posts: 3

Re: I was gifted a device and GoPro +, verified confirmation link but still wants me to purchase ...

*****NO ACCEPTABLE RESOLUTION REACHED****