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Sightseer
Posts: 1

I thought the subscription is included in my order, but I been charge twice.

[ New ]

In my order, it conatains with subscription something like this.

ORDER SUMMARY
Item No Item Name Qty Description Price Amount
GPPXX-102GoPro Plus Annual Subscription1GoPro Plus Annual Subscription0.000.00
CHDRB-901-XXHERO9 BLACK RETAIL BUNDLE (NO CE, ORIGIN CHINA)1HERO9 BLACK RETAIL BUNDLE499.99499.99
ADDBD-001-EUDUAL BATTERY CHARGER + BATTERY (HERO9 BLACK)1DUAL BATTERY CHARGER + BATTERY (HERO9 BLACK)49.9949.99
630-30610-000FLASH MEMORY, 64GB, EXTREME MICROSDHC UHS-I, SANDISK, SDSQXA2-064G-GNMNN1FLASH MEMORY, 64GB, EXTREME MICROSDHC UHS-I, SANDISK, SDSQXA2-064G-GNMNN49.9949.99
PWEBDISCWeb Discount1Web Discount-150.00-150.00
PWEBDISCWeb Discount1Web Discount-15.00-15.00
PWEBDISCWeb Discount1Web Discount-33.99-33.99
LANDEDCOSTTaxes and Duties1Taxes and Duties Charged to Customers85.5985.59
Shipping Cost0
Tax0.00
Discount-198.99
Total: $486.57

 

But according to my credit card record, I have been charge twice with  GoPro Subscription.

02/1902/20GoPro Inc. 8002727281 US  
  USD 486.57TWD 13,657.00 
02/1702/18GoPro Subscription 8002727281 US  
  USD 49.99TWD 1,403.00

 

What happened?

GoPro
Posts: 18,428

Re: I thought the subscription is included in my order, but I been charge twice.

[ New ]

Hello, @chixiangk876. The hardware part of the order and the subscription part are charged separately. If you see two charges, please check with your bank to see if they are actual charges. There might be an item for an authorization charge (not an actual charge) that should automatically drop off.