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Sightseer
Posts: 1

I signed up for GoPro Plus and thought that I can talk to customer support 24/7.

[ New ]

I signed up for GoPro Plus and thought that I can talk to customer support 24/7. But after the business hours provided, I still cannot get through with the support. It always says that I am outside the business hours. I thought that if you are a gopro plus subscriber, the chat support is 24/7. Can you please help me? I cannot get an agent for the whole day. 

GoPro
Posts: 21,753

Re: I signed up for GoPro Plus and thought that I can talk to customer support 24/7.

[ New ]

Hi @nicab532

 

Our team is currently working through a volume of contacts so our response time may be slightly longer than usual.

When reaching out to the team, try changing the region(upper right-hand side) to US-English.
Make sure to enter the details manually to avoid captcha errors.

 

Thanks!

Ej