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So, hello @mariustanya, I've really tried to do my best to get in touch with GoPro support and have done everything you've said (3 times now): clearing browser cache, use another browser, use incognito mode, changed to US, used another laptop (both Windows and Mac), but nothing helps to get in touch with GoPro. When I click to get called back it still says 'Invalid Captcha. Please retry'. Please take a look at the attached screenshot. When I click on 'Start Chat' a blank pop-up appears over and over again and nothing happens (this extra pop-up screen can also be found in the screenshot). And yes, I've told the browser to accept pop-ups. All other websites work fine om my laptops, so I cannot imagine I'm doing something wrong here. Why isn't it possible for the support team to send an e-mail back (instead of chatting or calling --> because both options don't work here) with a solution about my (or another) case? Then we know, for example, that the question is being received, that there is a case number attached to it, and that we will receive a reply within 24 or 48 hours. Without receiving this email we're all waiting for the chat (it said one minute, but again I waited for 1 minute, 5 minutes, 30 minutes, 1 hour, even 3 hours) or the phone call. But, although I have clicked to get called back, I don't know if my question/issue/problem with my order (or product) is received by you, because I only get the message 'Invalid Captcha. Please retry.' So, again, in this case I have a question about an order of August 11th (GoPro Karma Grip for 99,99 EUR). I've paid for it, because I've got the proof from the bank, but I've never received a confirmation email nor can the order be found when I check this on your website. If I cannot reach GoPro at all.., how can I be helped (to receive the product I've paid for already, or to get my money back (but I've seen the product is now out of stock, and I really want to receive it for the price I've paid for it). PLEASE HELP!
