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Tourist
Posts: 4

I can’t retrieve my GoPro subscription

Hi,
I purchased a Hero 9 with GoPro subscription but I can’t retrieve my GoPro subscription account.
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GoPro
Posts: 19,720

Re: I can’t retrieve my GoPro subscription

Hi @shepin

 

Have you tried signing in via gopro.com/login?

Can we have the order number for reference, please?

You may also reach out to our Support Team regarding your concern.

 

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs 
Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.
 

 

Thanks!

Ej

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Tourist
Posts: 4

Re: I can’t retrieve my GoPro subscription

Thx Ej

I received an email regarding the matter. Is that okay to seek for help through email?

Thx!
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Tourist
Posts: 4

Re: I can’t retrieve my GoPro subscription

Order # : MU-00571633

Can anybody help?
Highlighted
GoPro Community Manager
Posts: 7,750

Re: I can’t retrieve my GoPro subscription

@shepin - If you're looking for information about the email account linked to your subscription, our Support team at https://gopro.com/help/ContactUs may be able to help you with that.