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Tourist
Posts: 1

I bought the Gopro Plus and they sent me an email confirming it but its not active?

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I bought the Gopro Plus and they sent me an email confirming my purchase, but it's not active?  I've tried everything, followed all instructions in email to? anyone else have this issue? am I missing something?

 


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GoPro
Posts: 12,573

Re: I bought the Gopro Plus and they sent me an email confirming it but its not active?

[ New ]

@vonda, sorry for the delayed response. Please make sure that you can log in to https://gopro.com/login using the email address that's associated with your GoPro Plus subscription. If you're still unable to access your cloud media directly through the website, please send your email address to me via private message so I can help check the info on my end.

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GoPro
Posts: 12,573

Re: I bought the Gopro Plus and they sent me an email confirming it but its not active?

[ New ]

@vonda, sorry for the delayed response. Please make sure that you can log in to https://gopro.com/login using the email address that's associated with your GoPro Plus subscription. If you're still unable to access your cloud media directly through the website, please send your email address to me via private message so I can help check the info on my end.