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Sightseer
Posts: 1

How to activate subscription?

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I ordered and received a Hero 9 with the 1-year subscription deal, but I don’t see any indication that my subscription has been extended. How do I activate this?

Thanks!
Tourist
Posts: 8

Re: How to activate subscription?

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meme souci quest ce c est mal foutu !

Sightseer
Posts: 6

Rif.: How to activate subscription?

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Voglio capire anche io come fare
Hiker
Posts: 43

Re: How to activate subscription?

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Mismo problema y no me Dan solución de momento.
GoPro Community Manager
Posts: 7,808

Re: How to activate subscription?

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Our team at https://gopro.com/help/ContactUs can look into your specific account details to get you that information.

Tourist
Posts: 8

Re: How to activate subscription?

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C'est une blague ? J'ai essayé dix fois personne n'est jamais disponible ! ! 

GoPro
Posts: 21,605

Re: How to activate subscription?

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Hello, @marcm5511. How have you contacted Support? If by chat, try requesting a callback instead. Make sure that you contact Support within the hours of operation specified in the contact page. If you get an error, try using a different device (computer or mobile phone). Clear cache on your browser, use a different browser or an incognito browser.

Tourist
Posts: 8

Re: How to activate subscription?

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J'ai tout bien rempli et respecté mais à chaque fois écris en rouge personne de disponible ! De toute façon c'est mal foutu et mal géré on a payé 45 balles pour l'abonnement et on a rien avec notre commande  ?! ! 

Tourist
Posts: 2

Re: How to activate subscription?

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私も同じです

 

サポートの対策を待つしかないのでしょうか?

GoPro
Posts: 21,605

Re: How to activate subscription?

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Hello, @marcm5511. If you are still unable to connect via chat, you may submit a callback request. If you choose to request a callback, you will be given a case number. If you do not receive a call in a few minutes' time, please provide us the case number so we can use it to follow up with Support. Thanks!

GoPro
Posts: 21,605

Re: How to activate subscription?

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Hello, @よっしっしー. Is your subscription associated with the bundle package for HERO9 Black? If so, you should already be able to log in to your account through GoPro.com. Let us know what you find out. Thanks!