08-14-2020 05:17 PM
Hero7 Black camera. Have a hundred or so videos currently on my memory card. When I sync with the app, all 100 download to my iPad Pro. When I do a manual upload from the camera to GoPro Plus, after a few minutes it tells me "Upload Complete". So I should have all my videos on GoPro Plus....right? I don't. Maybe 20% do not upload. Any ideas what I am doing wrong here?
08-14-2020 06:37 PM
Kindly check if the files are available when accessed via gopro.com/login
On the app, try signing in and out of the account.
Relaunch the app before signing back in.
Let us know how it goes.
08-15-2020 01:09 PM
Thanks for the reply. I get the same results from both the GoPro app on two IOS devices, and via the browser to gopro.com. Tried logging out of the app, and back in. Same results. Just strange that it selectively uploads some video files from the same day, and ignores others. None of the files are unusually long, in fact I see 30second and 8minute videos not uploading, so don't think it is file length.
08-15-2020 01:34 PM
One thing I just stumbled across is the "Manage Uploads" button within the browser window for GoPro Plus. It is showing a ton of videos of mine that are stuck in this "upload state". Should I try to delete these out of the que and see if they will re-upload on the next manual/auto upload?