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Posts: 1

Hero 9 device shutdown during auto upload

[ New ]

I configure my new Hero 9's videos to be auto uploaded. I have the deviced fully charged and plugged in.  However, it would auto-shutdown as well.  Is it because the device is not uploading? How do I force upload?  Or do I need to turn-off auto shutdown feature?  

Posts: 26,073

Re: Hero 9 device shutdown during auto upload

[ New ]

Hi @suns28248

If there is an ongoing upload, it should not power off.

Can you please check if you have the GoPro Subscription on the camera menu?

Swipe down the screen then swipe left and go to Preferences.