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Hiker
Posts: 17

Haven’t received details of exchange.

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I have been in touch and spoke with one of your representatives and they sent emails I replied to Mitch all the information they requested. I haven’t heard anything since and was wondering what is happening with my exchange? Case number #08237650
GoPro
Posts: 19,815

Re: Haven’t received details of exchange.

[ New ]

Hello, @dolph2020. We have tagged the team handling your case to update you.We do not have an exact time for when they will contact you back since it will depend on agent availability. Please keep your lines open and make sure that there are no settings on your phone that would prevent it from receiving calls especially from unknown or toll-free numbers. Thanks!