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Tourist
Posts: 4

HELP!!!! GoPro subscription

I’ve been asking for help on this matter for more than A WEEK!!! And yet still can’t fix the problem!!!
I can’t retrieve my GoPro subscription since I purchased on 9/21. I couldn’t login using my email address. I tried to reset password many times but never receive email that help me to reset password.
Can anyone HELP!!!???
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GoPro
Posts: 19,775

Re: HELP!!!! GoPro subscription

Hello @shepin

 

We do not see an active subscription under the email address associated with your HUB profile.

It will be best to have this checked with Support.

Please  submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.
 

 

Thanks!

Ej