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Tourist
Posts: 1

Got a 403 error when trying to download a video in original quality

[ New ]

I cannot download my video in orginal quality. 

 

The Gopro website gives a 403 error: "

{"error":"media failed with 403"}

 

 

Screenshot 2021-07-18 223026-2.jpg
GoPro
Posts: 14,738

Re: Got a 403 error when trying to download a video in original quality

[ New ]

Hello @jamesr6208. Sorry to hear you're experiencing issues downloading media files from your GoPro cloud. Apologies for the inconvenience this is causing you. We've already shared this with our team. We'll keep you posted as soon as we have new info available. Your patience and understanding are very much appreciated.

Hiker
Posts: 11

Re: Got a 403 error when trying to download a video in original quality

[ New ]

I get this evrytime, I try and download a zip file.

 

If I download the files individualing there is no problem.

 

Problem only occurs if I try to download as a zip file

 

I usually use firefox, but I have had this error with Opera too

Sightseer
Posts: 3

Re: Got a 403 error when trying to download a video in original quality

[ New ]

reset the camera and set up auto upload again.

Good luck!

GoPro
Posts: 20,465

Re: Got a 403 error when trying to download a video in original quality

[ New ]

Hello, @jamesr6208, @gothiic. A recent change has been made to the cloud system to fix the issue. Will you be able to check if the issue is cleared on your end? We hope to hear back from you. Thanks!