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Tourist
Posts: 4

Gopro plus

[ New ]
Pague mi subscripción por año en la gopro9 y me siguen cobrando cada mes. Que debo hacer?

Accepted Solutions
GoPro
Posts: 17,584

Re: Gopro plus

[ New ]

Hello, @humbertoviso. The purchase you made for the HERO9 Black does not include an annual GoPro subscription. Since you are an active subscriber, you got a discount on the camera instead. Per terms and conditions, the annual subscription included in the camera bundle promo is only applicable to new subscribers. 

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GoPro
Posts: 23,316

Re: Gopro plus

[ New ]

Hi @humbertoviso

 

We were able to pull up the records from your previous order and see that the subscription is active.

If you wish to upgrade to an annual subscription, please refer to https://gopro.com/en/us/shop/subscription/1-month-subscription-to-gopro/GoProPlusMonthly.html

 

You may also reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej

 

Tourist
Posts: 4

Re: Gopro plus

[ New ]
Tengo la gopro 8 y pagaba mes tras mes mi “gopro plus” y ahora que compro la gopro 9 lo page por un año. Y me siguen cobrando mes a mes la membresía “gopro plus”. Necesito saber porque me siguen cobrando si ya page.
Gracias. 🤙🏼
GoPro
Posts: 17,584

Re: Gopro plus

[ New ]

Hello, @humbertoviso. The purchase you made for the HERO9 Black does not include an annual GoPro subscription. Since you are an active subscriber, you got a discount on the camera instead. Per terms and conditions, the annual subscription included in the camera bundle promo is only applicable to new subscribers.