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Tourist
Posts: 6

Gopro plus subscription cancelled

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Hello
Even though I have a Year subscription active on Apple store, I can’t use this service...
GoPro
Posts: 19,919

Re: Gopro plus subscription cancelled

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Hello, @tikas31. Will you be able to check the status of your subscription again? Our system shows that you have an active subscription to PLUS. Please let us know what you find out. Thanks!

Tourist
Posts: 6

Re: Gopro plus subscription cancelled

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Hello @mariustanya. Still no luck...
Sightseer
Posts: 1

Re: Gopro plus subscription cancelled

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Hey, I’m having the same issue I have a go pro plus subscription and it’s saying that I don’t?
Sightseer
Posts: 1

Re: Gopro plus subscription cancelled

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My subscripition is cancelled but i cannont change payment method.

GoPro
Posts: 19,919

Re: Gopro plus subscription cancelled

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Thank you for the update, @tikas31, @adeptbluff2526, @hardycliff. We will share this with the PLUS team and will keep you posted through this thread. 

Tourist
Posts: 1

Re: Gopro plus subscription cancelled

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I have the same problem! A monthly subscription with Apple, and my account says that my subscription is canceled!
GoPro
Posts: 19,919

Re: Gopro plus subscription cancelled

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This is noted, @steffen7533. Please watch out for updates. Thanks!

Tourist
Posts: 5

Re: Gopro plus subscription cancelled

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I have same problem, Yesterday i paid for yearly subscribtion(via apple) but its not working :/ 

Tourist
Posts: 3

Re: Gopro plus subscription cancelled

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I have the same issue I paid for yearly(this was through apple store) the charge has gone through but I get a subscription cancelled message and prompted to pay again 

GoPro
Posts: 391

Re: Gopro plus subscription cancelled

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@tikas31@hardycliff please check access now. @adeptbluff2526 can you DM @mariustanya or me the email address you used for plus ?

GoPro
Posts: 391

Re: Gopro plus subscription cancelled

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@steffen7533 please DM @mariustanya or me the email address you used for Plus.

GoPro
Posts: 391

Re: Gopro plus subscription cancelled

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@siomek1988 please check your access.

 

@lunabean when did you resubscribe to Plus ? Apologies for the inconvenience.

Tourist
Posts: 5

Re: Gopro plus subscription cancelled

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Yes its working but i ordered annual subscribtion at 31.05 but i get monthly :( can you tell my why?

GoPro
Posts: 19,919

Re: Gopro plus subscription cancelled

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We will have our team check on your account, @siomek1988. Will you be able to send us a screenshot showing the type of subscription that is showing on your end? Thanks!

Tourist
Posts: 5

Re: Gopro plus subscription cancelled

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GoPro
Posts: 19,919

Re: Gopro plus subscription cancelled

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Thank you, @siomek1988. This is noted. 

Tourist
Posts: 3

Re: Gopro plus subscription cancelled

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I didn't hit resubscribe (I was not aware I had ever subscribed) I clicked on subscribe through my iPhone it went through and I was charged this was on the 31st of May

Tourist
Posts: 3

Re: Gopro plus subscription cancelled

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Still nothing!!!

image (1).png
GoPro
Posts: 391

Re: Gopro plus subscription cancelled

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@lunabean can you DM me or post here a screenshot of your purchase ? Was this on your phone ?