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Sightseer
Posts: 1

Gopro plus - 50% discount - but you can’t buy batteries?

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As a UK based GoPro plus subscriber I have just tried to buy the double battery charger and spare battery ( always a good idea with a GoPro) to be told they can't ship standalone batteries, nor can it be combined with any other item (it's not standalone then is it?) so I'm unable to buy probably the most essential accessorie for a GoPro a spare battery with my subscribers discount?? Come on GoPro. 

GoPro
Posts: 14,122

Re: Gopro plus - 50% discount - but you can’t buy batteries?

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@snowyrange831, apologies for the inconvenience caused. Our goal is to make placing orders as quick and easy as possible. However, due to safety regulations governing Lithium Ion batteries, only minimal quantities of batteries are permitted to be shipped via air. That being said, there's a maximum of additional 2 rechargeable batteries for every camera purchase. In addition to this, you will not be allowed to proceed with the checkout on the website if there's no camera associated to your order. You may still be able to find this accessory at various local retailers (online and physical store).  

Hiker
Posts: 8

Re: Gopro plus - 50% discount - but you can’t buy batteries?

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This is crazy. It means that you can't buy batteries at all in the UK even though you have GoPro Plus. Local retailers do not have stocks of the blue batteries in the UK, so how do you get this essential item?

Hiker
Posts: 14

Re: Gopro plus - 50% discount - but you can’t buy batteries?

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Dear gopro,

 

that's ridiculous. I agree with all of them who are dissatisfied with this.

There is another way to send it. we can order case, bag , whatever.  And you can send it inside this.

But pushing to buy another camera that's not fair.

 

Please let me know where are dealers where we can buy them.

There are a lot of HERO 7 batteries and dual chargers but no one with the battery for HERO 8 ( blue battery ).

 

I hope dual charger is the same as for hero 7.

 

 

 

Tourist
Posts: 3

Re: Gopro plus - 50% discount - but you can’t buy batteries?

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GoPro ,You you are totally lying 

Spoiler
 

!!! GoPro warehouse for Europe based in Venray, Holland. For shipping to UK gopro uses UPS (United Parcel Service) witch cross the channel everyday by FERRY. I know what I say because two years ago I worked in UPS and everyday swapped trailers with belgian driver in Ashford truck stop near Dover. He brings me trailer from Belgium and I bring him trailer from Stanford le Hope. Other guys from our Stanford le Hope depot goes to France or Belgium to swap trailers as well. If anybody looks at UPS tracking details will see all steps between Venray (NL) , Eindhoven, Brussel and Stanford le Hope. Where did you see plains on this ???

Tourist
Posts: 5

Re: Gopro plus - 50% discount - but you can’t buy batteries?

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I agree it is a total BS only gopro does that. I ordered batteries couple days ago for my Sony camera I got them. There's no retailers selling the hero 8 batteries even Amazon are not selling them.
Tourist
Posts: 17

Re: Gopro plus - 50% discount - but you can’t buy batteries?

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I have yet to buy my Hero 8 which I intended to do through the Trade Up but I joined the GoPro Plus specifically to get some additional batteries and have now also discovered that you can’t buy them, bloody weird, so it looks like I’ll not bother with the camera.

It’s as though GoPro don’t want people to buy their products.

I’ve also been subjected to the bull**bleep** excuse of the shipping rules which I just don’t believe as I’m in the UK, not some island in the middle of the Pacific Ocean.

Tourist
Posts: 5

Re: Gopro plus - 50% discount - but you can’t buy batteries?

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I am in France and just received some accessories I bought with mith my 50% off. They are coming from netherland by truck so yeah their BS about not shipping batterie abroad is just a big BS. I ordered new batterie for my laptop from abroad and received it.

Hiker
Posts: 14

Re: Gopro plus - 50% discount - but you can’t buy batteries?

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Dear ADMIN,

 

can you please explain how do you send the batteries and Chargers to your dealer.

I do not believe that they need to buy cameras if they need to have a stock of batteries and chargers.

If they want to have a stock of 100 batteries > they need to buy 30 cameras??

Can we organize the pick up of the batteries in your warehouse?

In this case, you are free of responsibility.Please explain.

 

Thank you to help us.

Hiker
Posts: 14

Re: Gopro plus - 50% discount - but you can’t buy batteries?

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I already bought a new HERO 8. I have paid 49,99 EUR for 1 year membership to get some bonus... At the end, I can not buy a spare battery and charger which I need. So, I lost 50% of discount because I need to go to dealer around the Europe and I lost 49,99 EUR because no benefits of this subscription. Very disapointed. Product is ok, but aftersales service, sorry, far from good. I am ready to organize a pick up from the warehouse. Just let me know if ( AT LEAST ) this is possible.

Sightseer
Posts: 2

Re: Gopro plus - 50% discount - but you can’t buy batteries?

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I also want to know if this is possible in the near future, as I need batteries, I pay for the Pro subscription, and for 10 EUR it would be great. Thank you for your answer.

Tourist
Posts: 3

Re: Gopro plus - 50% discount - but you can’t buy batteries?

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I see your point, and its not your rules, but can you ship with boat or something. it does not matter if it takes 2 days or 2 weeks. The most important is the 50% of with gopro+.

Hiker
Posts: 8

Re: Gopro plus - 50% discount - but you can’t buy batteries?

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My responce to this crazy situation

 

Tourist
Posts: 5

Re: Gopro plus - 50% discount - but you can’t buy batteries?

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I'm in France when I bought some accessories they came from Netherlands by truck. Their new rules doesn't stick. You have a warehouse there and ship around EU by truck, then you can sell batteries
Tourist
Posts: 17

Re: Gopro plus - 50% discount - but you can’t buy batteries?

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I’ve come to the conclusion that the battery discount is nothing but incompetence at best and more likely a marketing con.

Will anyone from GoPro respond on here and give a believable answer as everyone knows they move their freight by road so the airline rules just don’t apply.

Sightseer
Posts: 1

Re: Gopro plus - 50% discount - but you can’t buy batteries?

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Ditto     Same frustration with GoPro  I have the hero 8 but cannot order a charger plus spare batteries with the 50%

 

Have you recieved any update since your post?

Hiker
Posts: 8

Re: Gopro plus - 50% discount - but you can’t buy batteries?

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No responce here, or a comment on my video. It's a crazy situation.

Hiker
Posts: 14

Re: Gopro plus - 50% discount - but you can’t buy batteries?

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No response regarding my post. At the end I bought it in USA.
They have no problem to send it all over US.
Tourist
Posts: 5

Re: Gopro plus - 50% discount - but you can’t buy batteries?

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Ca ne marche plus apparemment les batterie ne sont plus à-50% par tout les autre accessoires le sont.
GoPro
Posts: 19,761

Re: Gopro plus - 50% discount - but you can’t buy batteries?

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Hello Everyone. Apologies for the confusion, and the trouble caused. The batteries and chargers are not included in the 50% Discount due to the GoPro Plus subscription. You may click on the link for more details. Best regards!

Tourist
Posts: 5

Re: Gopro plus - 50% discount - but you can’t buy batteries?

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The big JOKE they were in the 50% off deal. The only problem was that we couldn't proceed to the payment because some EU laws that only you talked about. So instead of letting us buy them you took it off the discount? Well know we know how professional you are especially after months of complaining and absolutely no answers from you. When you sold you subscription 50% off the batteries was one of your arguments now it is just a lie. not serious at all
Sightseer
Posts: 2

Re: Gopro plus - 50% discount - but you can’t buy batteries?

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Yeah, it WAS 50% discount, they just did not want to send batteries and the easy way was to extend the overseas error message to all battery orders, then remove it from the 50% discount (and that was the intention all along).

Not the best solution, but the biggest problem I think is to lie once here and then say after 3 months, that is is not included, sorry for the confusion you made yourselves. Like if we were the ones who did not read the post GoPro created/edited just a few weeks ago. Better communication is the solution. Tell th complainers why it is not possible, everyone will understand.