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Posts: 23,131

Re: Gopro Subscription canceled within 14 days (EU), where is my money refund

[ New ]

Hi @herosky182

 

Sorry if this is taking longer than usual.

It will be best to reach out to Support to follow up on your case.

Please reach out to them through https://gopro.com/help/ContactUs

 

Thanks!

Ej

Hiker
Posts: 16

Re: Gopro Subscription canceled within 14 days (EU), where is my money refund

[ New ]

Hi @aragon1006 :

 

I'm very sorry as well, but this is actually exactly what I'm doing since months now!

 

And your support is telling me:

 

"Gopro does not have a time frame when the money is refunded."

 

This is really not acceptable, especially when already 10 weeks of waiting for the refund have been passed!

 

Thanks for nothing