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Sightseer
Posts: 1

GoPro subscription I can’t use

[ New ]

Hi I have had a GoPro 9 since Christmas bought as a gift by my partner but I am unable to use the 1 year subscription due to the account being linked to my partner's email address. I have tried to update the email in my GoPro account details to match my partners but still says this account already exists any suggestions or help would be greatly appreciated very disappointing 

GoPro
Posts: 28,708

Re: GoPro subscription I can’t use

[ New ]

Hi @kerryg2

 

Our Support Team will be able to help regarding the subscription.

Please submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

 

Thanks!

Ej