GoPro plus subscription can't be reactivated [ New ]

[rambofod]

I cancelled my monthly subscription to GoPro plus through Google play however I would like to reinstate it. I can't get to the page to subscribe again as the GoPro app keeps saying I'm still a subscriber. My hero 8 won't auto-upload because it can tell that I haven't paid the subscription.

[mariustanya · Accepted solution]

Hello, @rambofod. when you cancelled your subscription, did you get a confirmation that it has already been cancelled? How long ago was it done? The system considers 30 days at most after the billing cycle for a PLUS account to be cancelled from the system. See if you will be able to subscribe through GoPro.com. If it does not work, our Support team at https://gopro.com/help/ContactUs will be able to help you with the next steps. 

[mariustanya · Accepted solution]

Hello, @rambofod. when you cancelled your subscription, did you get a confirmation that it has already been cancelled? How long ago was it done? The system considers 30 days at most after the billing cycle for a PLUS account to be cancelled from the system. See if you will be able to subscribe through GoPro.com. If it does not work, our Support team at https://gopro.com/help/ContactUs will be able to help you with the next steps.