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Sightseer
Posts: 1

GoPro plus subscription can't be reactivated

[ New ]
I cancelled my monthly subscription to GoPro plus through Google play however I would like to reinstate it. I can't get to the page to subscribe again as the GoPro app keeps saying I'm still a subscriber. My hero 8 won't auto-upload because it can tell that I haven't paid the subscription.
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Accepted Solutions
GoPro
Posts: 16,965

Re: GoPro plus subscription can't be reactivated

[ New ]

Hello, @rambofod. when you cancelled your subscription, did you get a confirmation that it has already been cancelled? How long ago was it done? The system considers 30 days at most after the billing cycle for a PLUS account to be cancelled from the system. See if you will be able to subscribe through GoPro.com. If it does not work, our Support team at https://gopro.com/help/ContactUs will be able to help you with the next steps. 

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All Replies
GoPro
Posts: 16,965

Re: GoPro plus subscription can't be reactivated

[ New ]

Hello, @rambofod. when you cancelled your subscription, did you get a confirmation that it has already been cancelled? How long ago was it done? The system considers 30 days at most after the billing cycle for a PLUS account to be cancelled from the system. See if you will be able to subscribe through GoPro.com. If it does not work, our Support team at https://gopro.com/help/ContactUs will be able to help you with the next steps.