GoPro is a fraud. Still waiting - 4 months for subscriptio replacement hero 5. All documents sent.[ New ]
Regarding case 10353550
I have sent all documentation requested for this case - including a confirmation by Australia Post that this item was delivered.
I have tried to engage with callbacks and chat - and neither has happened - I have received 2 emails saying I could not be reached on the number provided - but the number is correct and I have no missed calls or voicemails left.
I will be sending this information to the ACCC regarding the terrible customer service.
I would like to know when you will return my unit (so I may try an alternative method of fixing) or other repaired unit - that has been paid for with my subscription.
Re: GoPro is a fraud. Still waiting - 4 months for subscriptio replacement hero 5. All documents ...[ New ]
Hello, @ianh0636. We have checked the case and tagged the team handling it for status. They have received the file that you sent and will contact you back for an update. Thanks!