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Tourist
Posts: 1
Accepted Solution

GoPro cloud issues

I need some help please!
we got our daughter a GoPro 7 Hero for Christmas.

Ideally she wants to edit her videos to post on Instagram so we joined GoPro plus in the hope that the videos would download to cloud then using the Quik app she could edit & post.

they are uploaded into the cloud as I can acces when I sign in off desktop but they do not show on the GoPro app or Quik app.

idont know what I'm doing wrong. 
can anyone help please?


Accepted Solutions
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GoPro
Posts: 19,614

Re: GoPro cloud issues

[ Edited ]

Hi @daringspir21738

 

Verify your login details by signing in via gopro.com.

On the GoPro app, please try signing in and out of the account.

You may also try clearing the app's cache.

 

Thanks!

Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 19,614

Re: GoPro cloud issues

[ Edited ]

Hi @daringspir21738

 

Verify your login details by signing in via gopro.com.

On the GoPro app, please try signing in and out of the account.

You may also try clearing the app's cache.

 

Thanks!

Ej