GoPro cloud issues

[daringspir21738]

I need some help please!
we got our daughter a GoPro 7 Hero for Christmas.

Ideally she wants to edit her videos to post on Instagram so we joined GoPro plus in the hope that the videos would download to cloud then using the Quik app she could edit & post.

they are uploaded into the cloud as I can acces when I sign in off desktop but they do not show on the GoPro app or Quik app.

idont know what I'm doing wrong. 
can anyone help please?

[aragon1006 · Accepted solution]

Hi @daringspir21738

Verify your login details by signing in via gopro.com.

On the GoPro app, please try signing in and out of the account.

You may also try clearing the app's cache.

Thanks!

Ej

[aragon1006 · Accepted solution]

Hi @daringspir21738

Verify your login details by signing in via gopro.com.

On the GoPro app, please try signing in and out of the account.

You may also try clearing the app's cache.

Thanks!

Ej