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08-14-2020 12:54 PM
GoPro application
[ New ]The GoPro application on my iPhone is not recognizing my GoPro Plus account thus not allowing me the convenience of auto upload to the cloud. I have reached out to customer support and they are not able to resolve/ troublshoot the issue. Does anyone have a solution?
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08-14-2020 05:09 PM - edited 08-14-2020 05:10 PM
Re: GoPro application
[ New ]Hi @yellar01
Just to help isolate the issue, are you able to upload to the cloud using other methods? How to Add Media to GoPro PLUS
Does manual upload work?
On the app, have you tried signing in and out of the PLUS account?
What SD card are you using?
Thanks!
Ej
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08-14-2020 06:43 PM
Re: GoPro application
[ New ]
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08-14-2020 07:31 PM
Re: GoPro application
[ New ]Hi @yellar01
What error message are you getting when doing a manual upload?
Can you also check the Manage Upload page? See https://community.gopro.com/t5/en/Manage-upload-page-in-PLUS-cloud/ta-p/650249
Thanks!
Ej