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Sightseer
Posts: 2

GoPro application

[ New ]

The GoPro application on my iPhone is not recognizing my GoPro Plus account thus not allowing me the convenience of auto upload to the cloud. I have reached out to customer support and they are not able to resolve/ troublshoot the issue.  Does anyone have a solution?

GoPro
Posts: 25,106

Re: GoPro application

[ New ]

Hi @yellar01

 

Just to help isolate the issue, are you able to upload to the cloud using other methods? How to Add Media to GoPro PLUS

Does manual upload work?

 

On the app, have you tried signing in and out of the PLUS account?

What SD card are you using?

 

 

Thanks!

Ej

Sightseer
Posts: 2

Re: GoPro application

[ New ]
aragon1006- Unfortunately, I can not upload to the cloud any other way. I can connect to my GoPro via the app and control the GoPro with my phone. I can upload directly to the app. Just not the cloud. I am using a typical Sandisk SD card 32 and greater formatted to use with the GoPro. The application simply isn’t recognizing that I have the GoPro Plus account.
74E86138-92C6-4471-9650-37096EA5B875.png
GoPro
Posts: 25,106

Re: GoPro application

[ New ]

Hi @yellar01

 

What error message are you getting when doing a manual upload?

Can you also check the Manage Upload page? See https://community.gopro.com/t5/en/Manage-upload-page-in-PLUS-cloud/ta-p/650249

 

 

Thanks!

Ej