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Sightseer
Posts: 4

GoPro Subscription

[ New ]
I paid for the 1 year subscription but I am unable to use it. I keep getting this error. I am signed up under the correct email address.
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Sightseer
Posts: 4

Re: GoPro Subscription

[ New ]
Sorry this error
7569D5DB-7FC7-4E0C-9318-F7E6F952BB26.png
GoPro
Posts: 31,976

Re: GoPro Subscription

[ New ]

Hi @vmock

 

Please check if a relay email has been selected:
1. From the iOS Device, go to Settings App > Tap your Name Apple ID
2. Select Password & Security
3. Sign in with your Apple ID, then choose “Apps Using Apple ID”
4. Choose GoPro
5. You will see under “Hide my Email,” This App Received shows a privaterelay.appleid.com domain. 


This will become the email address for your subscription.

Let us know how it goes.

 

Thanks!
Ej

 

Sightseer
Posts: 4

Re: GoPro Subscription

[ New ]
Do I need to create a new account using this new email address?
GoPro
Posts: 31,976

Re: GoPro Subscription

[ New ]

Hi @vmock

 

Please select the option: Continue with Apple.

Let us know how it goes.

 

Thanks!

Ej

 

 

 

Sightseer
Posts: 4

Re: GoPro Subscription

[ New ]
I’m still receiving the same error message.
Sightseer
Posts: 1

Re: GoPro Subscription

[ New ]
Same error