Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Subscribe to GoPro
Reply
Highlighted
Tourist
Posts: 4

GoPro Subscription not Active even after purchase

Order # MP-04354880

In this order gopro subscription is there with the bundle of hero 9. I received the parcel but still the gopro subscription is not active.

I try buying some accessories after login to my account and try to find the icloud storage from the abdroid mobile app. Both places its showing I need to purchase new subscription. Please check
Highlighted
Tourist
Posts: 6

Re: GoPro Subscription not Active even after purchase

I have the exact same problem, I thought I'm the only one. I'm really frustrated with this, as the support is impossible to reach. A week already passed and I still can't reach anyone to fix this.

 

I think I'm not buying a GoPro again with support like this.

Highlighted
Hiker
Posts: 7

Re: GoPro Subscription not Active even after purchase

welcome to the club - I'm 10 days trying to get resolution.  Haven't heard boo, other than on the discussion page they said it was fixed for me - but it's not - just tried ordering again, and  no discount

Highlighted
Tourist
Posts: 6

Re: GoPro Subscription not Active even after purchase

Did anyone contact you? I still haven't received a response after 10 days..

Highlighted
Hiker
Posts: 32

Re: GoPro Subscription not Active even after purchase

Mismo problema desde el día 17 de septiembre. He llamado 3 veces por el problema. Lo han escalado pero sigo sin respuesta.
Highlighted
Tourist
Posts: 6

Re: GoPro Subscription not Active even after purchase

Seems that a lot of people have the same problem and they seem to ignore it.

 

I guess we will have to open a credit card dispute if no-one will respond and fix this soon. I'm pretty sure it's not legal to be charged for something that you did not get.

Highlighted
Tourist
Posts: 1

Re: GoPro Subscription not Active even after purchase

I am having the same problem. 

Highlighted
GoPro
Posts: 20,076

Re: GoPro Subscription not Active even after purchase

Hello Everyone!

 

Sorry for any trouble caused.

It will be best to reach out to Support regarding your subscription.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.
 

Thanks!

Ej