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Tourist
Posts: 5

GoPro Plus

[ New ]

Boa tarde,

 

Fui um dos ganhadores do #HomePro e ganhei o GoPro Plus free por 5 anos. 

Porém ainda aparece como cobrança.

Não recebi email de retorno com a confirmação da isenção da anuidade.

 

Próxima data de cobrança: 10 de julho de 2021

Frequência de cobrança: Anual

Valor da assinatura: $49.99

 

Queria a confirmação, podem verificar?

Obrigado!


Accepted Solutions
GoPro
Posts: 29,576

Re: GoPro Plus

[ New ]

Hi @gutofurlan

 

Were you able to send an email?

Check out https://gopro.com/en/us/legal/homepro-plus/ for reference.

 

You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.
 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 29,576

Re: GoPro Plus

[ New ]

Hi @gutofurlan

 

Were you able to send an email?

Check out https://gopro.com/en/us/legal/homepro-plus/ for reference.

 

You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.
 

Thanks!

Ej

Tourist
Posts: 5

Re: GoPro Plus

[ New ]

aragon1006 Thanks!!

GoPro
Posts: 15,233

Re: GoPro Plus

[ New ]

@gutofurlan, let us know if anything else comes up. 

Tourist
Posts: 5

Re: GoPro Plus

[ New ]
Bom dia,
 
Eu ganhei o GoPro PLUS no concurso HOMEPRO, free por 5 anos, porém está falando que minha conta está vencida.
Como deve proceder e ter o benefício válido pro 5 anos?
 
O caso foi aberto e foi informado que tinha sido efetivado a gratuidade dos 5 anos.
 
Como faço para ativar?
GoPro
Posts: 15,233

Re: GoPro Plus

[ New ]

Hello @gutofurlan. I was able to locate an open ticket using the email address associated with your Support Hub profile. Our Support Team is already coordinating with the team charge for further review on your account. Rest assured, you'll be notified as soon as new information is available. We appreciate your patience and understanding.

Tourist
Posts: 5

Re: GoPro Plus

[ New ]

Thank you very much @aenriquez