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Sightseer
Posts: 1

GoPro Plus Subscription canceled by GoPro

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Is there any reason why GoPro canceled my subscribtion without any warning? My subcription is paid and active from 17.2.2021. Now, as it's canceled by GoPro, I lost my videos, as they should be in cloud and they are not.

GoPro
Posts: 24,475

Re: GoPro Plus Subscription canceled by GoPro

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Hi @pawuk

 

Based on our records, there were several attempts made regarding the payment but were not successful.

An email notification has also been sent to update your payment information.

 

Thanks!

Ej