Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Is your GoPro gear up to date? Check to see If it is on our Update page.
Subscribe to GoPro
Posts: 1

GoPro Plus Subscription canceled by GoPro

[ New ]

Is there any reason why GoPro canceled my subscribtion without any warning? My subcription is paid and active from 17.2.2021. Now, as it's canceled by GoPro, I lost my videos, as they should be in cloud and they are not.

Posts: 24,475

Re: GoPro Plus Subscription canceled by GoPro

[ New ]

Hi @pawuk


Based on our records, there were several attempts made regarding the payment but were not successful.

An email notification has also been sent to update your payment information.