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Tourist
Posts: 6

GoPro PLUS doesn't work on GoproApp (IOS)

[ New ]

Hi everyone,
I've a GoPro Plus purchase, the cloud works well on the browser, but when I start it on Gopro App (Iphone Xs) I can't view any content on the cloud. Moreover, when I click on "manage automatic upload" on the main menu window, the app says "there was an issue purchasing your subscription". 

Ciao a tutti,
Ho un abbondamento GoPro Plus il cui cloud funziona molto bene online. Quando cerco di visualizzare il mio cloud sul telefono non compare nulla se non un simbolo di "caricamento". Quando cerco di cliccare "gestisci caricamento automatico" sulla schermata principale, mi riporta che c'è stato un errore, senza specificare.


Accepted Solutions
GoPro
Posts: 13,438

Re: GoPro PLUS doesn't work on GoproApp (IOS)

[ New ]

Sorry to hear about the trouble, @gioeme. Please make sure your mobile device, app, and camera are on their current versions. Make sure that you're signed in to the correct PLUS account in the app. You can also try signing out and logging back in. Let us know how it goes.

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All Replies
GoPro
Posts: 13,438

Re: GoPro PLUS doesn't work on GoproApp (IOS)

[ New ]

Sorry to hear about the trouble, @gioeme. Please make sure your mobile device, app, and camera are on their current versions. Make sure that you're signed in to the correct PLUS account in the app. You can also try signing out and logging back in. Let us know how it goes.