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Posts: 2

GoPro 5 black dead - replacement?

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Hello, so to make it short, yes it is dead.


Tried every single solution on the forum threads, youtube... and so on. No lights turning on, no matter what.


I subscribed to the GoPro PLUS a few days ago to find some help, but how to contact you? The contact info is kinda blank... no info showing...



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Posts: 12,917

Re: GoPro 5 black dead - replacement?

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Sorry to hear about the trouble, @bolonjez. If you've already gone through the steps here HERO5 Black Will Not Power On and still experiencing issues with your GoPro, please contact our Support Team so we can assist you further in resolving this. You may reach out to them through to initiate a callback request or chat with one of the representatives.

When contacting them, if you haven't yet, try again after clearing cache and cookies or using a different browser. You may also explore using an incognito browser to see if it makes a difference. Also, please try to manually enter the details on the form; do not copy-paste the info.


Once on the page, fill out the form and you will be given an option to initiate a chat conversation or to request a callback. Be sure to put in your best contact number on the form.


If having trouble connecting to our Chat Support team. You may try changing the location and language to "US, English" on the webpage (upper-right portion of the page).

Posts: 2

Re: GoPro 5 black dead - replacement?

[ New ]

Yeah, I did contact the chat support and we made it through all the problems - the camera is dead.


I've got offered a 25% coupon but as for now, I think I will not be able to use it...