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Sightseer
Posts: 2

Go pro plus media gone

[ New ]

Hi,

 

For some reason all of my go pro plus media has dissappeared - I've got over 100gb in there and its suddenly saying 'no media uoploaded'.

 

Can anyone help?

 

Thanks


Accepted Solutions
GoPro
Posts: 14,275

Re: Go pro plus media gone

[ New ]

@adamwwight, we'd like to look further into this. Please contact our Support Team and provide them your email address that's associated with your PLUS subscription. They'll be able to coordinate with the team in charge to check into your PLUS account. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

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All Replies
GoPro
Posts: 14,275

Re: Go pro plus media gone

[ New ]

Hello @adamwwight. It is unusual for media files in PLUS to suddenly go missing. How are you viewing the media? 

If using the GoPro App, make sure that you're signed in to the correct PLUS account in the app. You can also try signing out and logging back in. Also, see if you can access the files when you log in to https://gopro.com/login via a web browser.

Sightseer
Posts: 2

Re: Go pro plus media gone

[ New ]

Hi @aenriquez ,

 

I'm. viewing them via the browser on my mac and have tried via browser on my phone.

 

A

GoPro
Posts: 14,275

Re: Go pro plus media gone

[ New ]

@adamwwight, we'd like to look further into this. Please contact our Support Team and provide them your email address that's associated with your PLUS subscription. They'll be able to coordinate with the team in charge to check into your PLUS account. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.