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Hiker
Posts: 12

GOPRO SHOWING NO MEDIA IN CLOUD APP

I have an iphone 11 pro. 

I have updated it. 

I have updated the GoPro app. 

I have deleted reinstalled, deleted, etc etc - I have done the basic troubleshoots for this. 

 

When I open the app and click on CLOUD tab, it should show all 20 items from my GoPro. However, it says "NO MEDIA YET, Set up Auto Upload from the Camera screen to send your go pro footage......"

 

I have set up Auto Upload. The media shows in QUIK on my Desktop, and when I log in via the website. However in the APP it shows me no media. I have tried everything, I have spoken to customer support and they say "i don't know". 


I have attached a photo of what it shows me. I have troubleshooted everything and i have updated everything. The media is there as it is on the desktop in the cloud but for some reason it wont show me on the app. 

Screenshot 2020-04-09 at 04.22.24.png
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GoPro
Posts: 9,927

Re: GOPRO SHOWING NO MEDIA IN CLOUD APP

@quickbluff76566, please refer to my response to your other post.