Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Subscribe to GoPro
Reply
Tourist
Posts: 2

Fusion camera unresponsive

[ New ]

Hello, My Fusion camera stopped turning on and became unresponsive last week while I was vacationing in the Snowy Mountains. I tried troubleshooting as per the GoPro websites instructions but had no luck. This was a let down because I was documenting my partners 30th birthday adventure; my Hero 8 and Hero 7 worked fine in the same conditions and there is no damage on the Fusion camera. Serial number *** Please let me know if you require any further infomation and thanks for your help,Jess


Accepted Solutions
GoPro
Posts: 24,442

Re: Fusion camera unresponsive

[ New ]

Hi @duffnjess69

 

 

If you have gone through the steps on Fusion Will Not Power On and it's still the same, please let our Support Team know.

You may submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat session with one of our representatives.

 

Thanks!

Ej

 

 

View solution in original post


All Replies
GoPro
Posts: 24,442

Re: Fusion camera unresponsive

[ New ]

Hi @duffnjess69

 

 

If you have gone through the steps on Fusion Will Not Power On and it's still the same, please let our Support Team know.

You may submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat session with one of our representatives.

 

Thanks!

Ej