07-22-2020 10:28 AM
Hello @willmonotone. How are you accessing your PLUS media library (e.i. GoPro App, Quik for Desktop, web browser, mobile browser)?
Please try logging in to plus.gopro.com using a web browser on your computer and see if you can access the media files.
07-22-2020 10:40 AM
07-29-2020 03:56 PM
Hello @willmonotone. Please try to access the Manage page on your PLUS Media Library using a web browser on your computer, and then check if you have the files on the list. From there, you can either retry uploading the media or delete it from the list so you can try re-uploading. Let us know how it goes.