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GoPro
Posts: 286

Re: Files on camera but not in cloud, yet cannot upload

Are the filenames that are missing ending in 252 and 253 ?

 

Thanks

 

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Tourist
Posts: 5

Re: Files on camera but not in cloud, yet cannot upload

Yes, the files end in 252 or 253.
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GoPro
Posts: 286

Re: Files on camera but not in cloud, yet cannot upload

@superflame48286 they are in the cloud. There appears to have been some sort of an error in processing. I'll get someone to look into why that happened and have it be available in your library. You should not have to do anything. We are looking to roll out a new page that shows the files in upload and in processing so you can tell by yourself as to what is happening. If I need something from you, I'll post on this thread.

 

Thanks