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Tourist
Posts: 2

Download of media from GoProPlus media panel does not function properly

When I mark all files in the media panel and click download, I only find  around half of the marked files in my local download folder. It looks like every second file. Since the files are not marked with a title in the panel, it is an irritating guess-work to manually browse through the material to find misssing files. Any tips on how to actually download all selected files are welcome. If this is a malfunction in GoPro Plus, I expect it to be fixed :-)

Best wishes from Kristin

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GoPro
Posts: 228

Re: Download of media from GoProPlus media panel does not function properly

Hi @epicridge67740 which browser is this on and also are you on Windows or Mac ? If so, can you provide versions ? 

 

Thanks

 

Highlighted
Tourist
Posts: 2

Re: Download of media from GoProPlus media panel does not function properly

I am on MacOS Catalina, version 10.15.6. The browser was Safari 13.1.12

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GoPro
Posts: 228

Re: Download of media from GoProPlus media panel does not function properly

I tried with the exact same versions of OS and browser and did not see the issue. What was the mix of the files you were trying to download ? I'll pass it along to QA to see if we can reproduce it. Also, do you see the same behavior if you use Chrome on Mac ?

 

Thanks