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Hiker
Posts: 10
Accepted Solution

Double charge

Good Morning! Yesterday I asked why I was not accepting my card to subscribe to GoPro plus and at 8:05 pm on the 23rd, I deducted the same amount twice. I would like you to cancel a parcel because I want to continue using GoPro plus

Accepted Solutions
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GoPro
Posts: 20,073

Re: Double charge

Hi @fgoio

 

Payment-related concerns are best handled by our Support Team.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual.

We appreciate your understanding.
 

Thanks!

Ej

View solution in original post

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Hiker
Posts: 10

Re: Double charge

Solved, thank you!

View solution in original post


All Replies
Highlighted
GoPro
Posts: 20,073

Re: Double charge

Hi @fgoio

 

Payment-related concerns are best handled by our Support Team.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual.

We appreciate your understanding.
 

Thanks!

Ej

Highlighted
Hiker
Posts: 10

Re: Double charge

Solved, thank you!
Highlighted
Tourist
Posts: 1

Re: Double charge

how did you resolved please , i have the same problem 

Highlighted
Hiker
Posts: 10

Re: Double charge


I sent this message and they refunded the amount more
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Hiker
Posts: 7

Re: Double charge

Lucky you still waiting for my refund.