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Tourist
Posts: 2

Double Charge

[ New ]

Hi Support,

 

I was double charged on Oct 5th for GoPro yearly subscription Invoice# INV0967888

 

The Hero9 bundle that I purchased yesterday Oct4th (order# RW00406314) had already charged subscription USD 49.99

 

I have treid many times for https://gopro.com/help/ContactUs, but unfortunatelly it is not reachable.

 


Please help to refund.

 

Thanks in advance !
Qiang

GoPro
Posts: 23,053

Re: Double Charge

[ New ]

Hello @qiangs60653

 

We'd like to check on this further.

Are you able to share a screenshot of the charges?

You may send it via direct message.

 

Thanks!

Ej

Tourist
Posts: 5

Re: Double Charge

[ New ]

Hi Support,

I also have the same problem. Invoice nr INV09608112 issued 30.09.2020, but I have two subscription fees chraged from my account.

I bought a Hero 9 bundle that already included this fee of 49,99 EUR, Order no MP-04381617.

i've been trying to contact The Contact Service for several days, no chance.

Please help me to refund

 

Thanks a lot

Piotr

Tourist
Posts: 2

Re: Double Charge

[ New ]

Hi Ej,

 

I realized that there is a duty and tax fees about 55$ for the hardware invoice, so the total added up with the second invoice. It's my bad and sorry for the confusion !

 

Thanks !

 

GoPro
Posts: 23,053

Re: Double Charge

[ New ]

No worries! @qiangs60653

Thanks for the update!

 

 

Hi! @bartek1970

Would you be able to send us a screenshot confirming the charges?

Please send it via direct message.


Thanks!

Ej

 

Tourist
Posts: 5

Re: Double Charge

[ New ]

Hi Ej,

Attached I am sending you prt scr with confirmation of two debits to your bank account on the same day, with the amount of 49,99 EUR

Please help me refund my money

 

Best regards 

Piotr

 

Zrzut ekranu 2020-10-6 o 18.54.42.png
Tourist
Posts: 5

Re: Double Charge

[ New ]
 
Zrzut ekranu 2020-10-6 o 18.54.03.png
Tourist
Posts: 5

Re: Double Charge

[ New ]
Hi Ej,
I waiting for Your information what I’m doing
Sent me instruction
Cześć
Piotr