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Tourist
Posts: 1

Do I need a promo code to get the free shipping that you are offtering?

I'm trying to order some accessories and the total is over $50 yet I can not figure out how to get the free shipping that is being offered. I am also an annual Plus member.

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GoPro Community Manager
Posts: 7,750

Re: Do I need a promo code to get the free shipping that you are offtering?

If you're having issues with your discount, our team at https://gopro.com/help/ContactUs should be able to help.

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Tourist
Posts: 1

Re: Do I need a promo code to get the free shipping that you are offtering?

 

I have the same issue, they say free shipping over $50, there is no rstriction to where or country, yet I was still chrged shipping. when I contact https://gopro.com/help/ContactUs as suggested I just get notifiction they busy and I tried every 10 minutes for over an hour.

So guess they just not interested.

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GoPro
Posts: 9,889

Re: Do I need a promo code to get the free shipping that you are offtering?

@kingxiv, our team is currently working through a volume of contacts so our response time may be slightly longer than usual. If you already have submitted a contact request, rest assured, they'll contact you as soon as possible. We appreciate your patience and understanding.