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Tourist
Posts: 3

Consume payment even without subscription

[ New ]
Hello! My test subscription to go pro plus was ended 14 of October. That days I cancelled it, but after it, all the time it was trying to remove my money from my second pay card. And today, 21st of November, it finally consume 5 dollar. Everywhere my subscription is mention like “closed”. Please, cancelled it.
B6DEF45E-164E-463D-B4E4-ABD1F73F5EE6.png
Tourist
Posts: 3

Re: Consume payment even without subscription

[ New ]
 
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GoPro
Posts: 6,097

Re: Consume payment even without subscription

[ New ]

Hi @foggyalp62,

 

Sorry to know that. 

I would suggest to verify your account if you don't have an active subscription on GoPro's website. 

visit: www.gopro.com and sign in. 

Check your account subscription. 

 

Also check your Google Play subscription. 

If you're using iPhone please verify if you don't have GoPro PLUS under your account. 

 

You may also contact GoPro Customer Support to have it verified. 

https://gopro.com/help/ContactUs

 

 

Regards,

-Jay 

Tourist
Posts: 3

Re: Consume payment even without subscription

[ New ]
Sorry, but I already told, that it is closed everywhere, but it’s still consuming my money. To check on website my subscribing? No problem, here is my screen shot of it:
A7B7A7B4-9AD6-4C15-B9A4-3562C23EB51E.png
GoPro
Posts: 6,097

Re: Consume payment even without subscription

[ New ]

Hi @foggyalp62,

 

Please contact GoPro Customer Support via phone or chat: https://gopro.com/help/ContactUs

They can help you with that. 

 

Just change your country and language to United States English. 

 

Regards,

-Jay