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Tourist
Posts: 6

Cloud upload "successful" but only 1 of the 3 videos is in my cloud account?!

[ New ]

GoPro Hero 8 upload of 3 videos got stuck after the first video uploaded.  I unplugged and pulled the battery.  Replaced battery and plugged it back in.  It started uploading the other 2 videos and I left it overnight.  This morning it said the upload was successful on the GoPro Hero 8 screen.  All I can see is the 1st video it uploaded but not the other 2.

 

Thank you for any help you may have to resolve these upload issues.  I'm just trying to get them uploaded so I can edit and add GPS data overlays and saving them to the cloud is my only way to do it as my phone does not have the storage capacity to hold the videos.

GoPro
Posts: 26,249

Re: Cloud upload "successful" but only 1 of the 3 videos is in my cloud account?!

[ New ]

Hi @devingerrior8g

 

Were you able to check it via gopro.com/login

Check the Recent tab and see if the files are there.

You may also check the upload status via Manage upload page in PLUS cloud

 

Thanks!

Ej

Tourist
Posts: 6

Re: Cloud upload "successful" but only 1 of the 3 videos is in my cloud account?!

[ New ]

I have several "failed" files.  However, the Retry option does not work and says the Retry feature is in development and to try back later.  When will this feature work?  Is there something I can do in the meantime as a work-around?

 

Thanks again!

GoPro
Posts: 26,249

Re: Cloud upload "successful" but only 1 of the 3 videos is in my cloud account?!

[ New ]

Hi @devingerrior8g

 

Try deleting the file name from the upload status page then try to upload the file again.

The Retry option is still in the works. Updates will be made as soon as this option is available.

 

Thanks!

Ej

Tourist
Posts: 6

Re: Cloud upload "successful" but only 1 of the 3 videos is in my cloud account?!

[ New ]

It only allows me to delete the successfull file from the activity page.  The failed files have not option to retry or delete.

GoPro
Posts: 379

Re: Cloud upload "successful" but only 1 of the 3 videos is in my cloud account?!

[ New ]

Hi @devingerrior8g your files seem to be in the cloud. I'll have someone take a look at it and get it processed.

 

Thanks

 

GoPro
Posts: 379

Re: Cloud upload "successful" but only 1 of the 3 videos is in my cloud account?!

[ New ]

@devingerrior8g all your files have been processed now. Take a look and tag me if you spot any issues.

Tourist
Posts: 6

Re: Cloud upload "successful" but only 1 of the 3 videos is in my cloud account?!

[ New ]

Epic...thanks so much, the files appear to be there now.  Do you know if the underlying issue is fixed so future uploads will work properly the first time?  Or is there something I did wrong or need to do next time?

 

Thanks again!