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Tourist
Posts: 2

Cloud is not recognizing whats on my SD. When I try to upload, it says its empty.

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Cloud is not recognizing whats on my SD card. I can view it but when i try to upload, it says its empty. I do have footage on my SD card, I can view it on gopro, but when I try to upload to cloud. It says there isn't any media.

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GoPro Community Manager
Posts: 7,799

Re: Cloud is not recognizing whats on my SD. When I try to upload, it says its empty.

[ New ]

What method are you using to upload to your PLUS account? We have tips at https://gopro.com/help/articles/block/How-to-Add-Media-to-GoPro-Plus that may help too.

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GoPro Community Manager
Posts: 7,799

Re: Cloud is not recognizing whats on my SD. When I try to upload, it says its empty.

[ New ]

What method are you using to upload to your PLUS account? We have tips at https://gopro.com/help/articles/block/How-to-Add-Media-to-GoPro-Plus that may help too.