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Tourist
Posts: 3

Chipped lens on my GoPro 7 Black

[ New ]

I noticed I have a chip right in the middle of my lens on my GoPro 7 Black.  Do I have to send it in for replacement, or can I have a replacement shipped?


Accepted Solutions
GoPro
Posts: 30,743

Re: Chipped lens on my GoPro 7 Black

[ New ]

Hi @bob11123

 

What was the last activity done with the camera?

Is it on the lens or just the lens cover? Have you tried taking the lens cover out?

You may refer to https://community.gopro.com/t5/en/How-Do-You-Replace-a-Broken-Lens/ta-p/388302

 

Let us know how it goes.

You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.
 

Thanks!

Ej

 

View solution in original post


All Replies
GoPro
Posts: 30,743

Re: Chipped lens on my GoPro 7 Black

[ New ]

Hi @bob11123

 

What was the last activity done with the camera?

Is it on the lens or just the lens cover? Have you tried taking the lens cover out?

You may refer to https://community.gopro.com/t5/en/How-Do-You-Replace-a-Broken-Lens/ta-p/388302

 

Let us know how it goes.

You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.
 

Thanks!

Ej

 

Tourist
Posts: 3

Re: Chipped lens on my GoPro 7 Black

[ New ]

It's on the lens cap itself.  I believe the actual lens is okay.  How do I get a replacement lens cap?  Is this covered under the gopro plus?

Tourist
Posts: 3

Re: Chipped lens on my GoPro 7 Black

[ New ]

NM... While trying to remove the cover, I realized that I had a protective glass protecting the lens cover.... Took it off and the cap is just fine.  Need to put a new protective cover on it.  Thanks for the push.