Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Subscribe to GoPro
Reply
Sightseer
Posts: 1

Changing email, account already in use after deleted

[ New ]
I am trying to change the email in my account to my girlfriends (it was a gift for her) but she signed up for an account. I deleted her account but when I try to change the account email it says her email is already taken.
Sightseer
Posts: 1

Re: Changing email, account already in use after deleted

[ New ]

I'm having the same problem.

 

Sightseer
Posts: 1

Re: Changing email, account already in use after deleted

[ New ]
I have the same issue too, I’ve contact GoPro but I’ve had no response so far, I’d be interested to see how it’s done
Tourist
Posts: 9

Re: Changing email, account already in use after deleted

[ New ]

Same problem too

GoPro
Posts: 21,863

Re: Changing email, account already in use after deleted

[ New ]

Hello Everyone!

 

Let our Support Team check on possible options.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

 

Thanks!

Ej

 

Tourist
Posts: 9

Re: Changing email, account already in use after deleted

[ New ]
Same problem been trying since Christmas Day.
Tourist
Posts: 2

Re: Changing email, account already in use after deleted

[ New ]

I have the same issue, I purchased 2 x Gopros for my sons for Christmas, they too signed up to use the Gopro and now I can not change the address on the subscriptions.  I have just spoken to Customer Support and they are saying there is no way to change the subscription over to their email addresses and that they must get a new email address/account to change it over too.   They have to be kidding right??  How is it that when you purchase something as a gift you are unable to give them the subscription.  I asked for a refund too of the subscription to which they said they are unable to do either.  The customer support person said that I should have used their emails in the beginning when I purchased the gopros......dah, then they would have known that I was buying it for them a gift.......this is the most ridiculous thing ever.

Tourist
Posts: 9

Re: Changing email, account already in use after deleted

[ New ]

Has anyone got a solution to this yet? Very frustrated my husband cannot use his Christmas gift yet.