Changing email, account already in use after deleted [ New ]

[ezavaglia]

I am trying to change the email in my account to my girlfriends (it was a gift for her) but she signed up for an account. I deleted her account but when I try to change the account email it says her email is already taken.

[lisal8664]

I'm having the same problem.

[toniw16]

I have the same issue too, I’ve contact GoPro but I’ve had no response so far, I’d be interested to see how it’s done

[corinag5574]

Same problem too

[aragon1006]

Hello Everyone!

Let our Support Team check on possible options.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

Thanks!

Ej

[corinag5574]

Same problem been trying since Christmas Day.

[snowypeak76557]

I have the same issue, I purchased 2 x Gopros for my sons for Christmas, they too signed up to use the Gopro and now I can not change the address on the subscriptions.  I have just spoken to Customer Support and they are saying there is no way to change the subscription over to their email addresses and that they must get a new email address/account to change it over too.   They have to be kidding right??  How is it that when you purchase something as a gift you are unable to give them the subscription.  I asked for a refund too of the subscription to which they said they are unable to do either.  The customer support person said that I should have used their emails in the beginning when I purchased the gopros......dah, then they would have known that I was buying it for them a gift.......this is the most ridiculous thing ever.

[corinag5574]

Has anyone got a solution to this yet? Very frustrated my husband cannot use his Christmas gift yet.