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Tourist
Posts: 3

Cannot upload to goproplus

 
Highlighted
GoPro
Posts: 8,396

Re: Cannot upload to goproplus

Hello @iasonl0. How are you uploading your files to PLUS? Are you uploading regular videos, or are the media captured using other modes (TimeLapse, TimeWarp, 360)? Do you get an error message? How large are the files that you are trying to upload? Are these chaptered files?  

 

Also, see if uploading through other methods will help.   

Highlighted
Tourist
Posts: 3

Re: Cannot upload to goproplus

Hi ,
The icon in the menu of the gopro for uploading disappeared 1 month ago , so i cannot upload anything , pictures , videos etc .
If i remember properly this appeared in connection’s menu ,
I pat normally the plus and i can find the older videos in the cloud through the web.
Last but not least i cannot reach the old videos in the cloud through the app in the phone, something that happened some months ago.
Thanks for any help
Highlighted
GoPro
Posts: 17,406

Re: Cannot upload to goproplus

Hi @iasonl0

 

How long are these videos?

Would you mind testing a browser upload?

Visit gopro.com/login then choose Add Media.

 

Let us know how it goes.

 

Thanks!

Ej

Highlighted
Tourist
Posts: 3

Re: Cannot upload to goproplus

Hi Ej,
I tried it and works.
I found also the problem why i couldnt send files to plus directly from the gopro.
Many thanks.
Iason