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Tourist
Posts: 3

Cannot save to app

[ New ]
Hello,
I keep getting an error message on my go pro app.
I have an android phone, with the latest OS, and latest version of the app.

The message says: download failure: not enough space.


I have 7.6 GB free on my phone. Trying to save any photos or videos. It wont work. Any ideas?
Screenshot_20191009-182208_One UI Home.jpg
GoPro
Posts: 21,626

Re: Cannot save to app

[ New ]

Hello @daringexpe53185. What is the size of the file that your are attempting to download? Is the 7.6 G space on internal memory? See if clearing cache (just cache, not data) on your phone's app settings will help. Let us know what you find out. Thanks!

Tourist
Posts: 3

Re: Cannot save to app

[ New ]
40.23 MB
GoPro
Posts: 32,048

Re: Cannot save to app

[ New ]

Hi @daringexpe53185

 

Have you tried clearing the app's cache?

 

Thanks!

Ej

Tourist
Posts: 3

Re: Cannot save to app

[ New ]
I just did and it's still doing the same
GoPro
Posts: 32,048

Re: Cannot save to app

[ New ]

Thanks @daringexpe53185

The best path forward is to reach out to our Support Team. https://gopro.com/help/ContactUs

Let them know of the troubleshooting steps taken.

 

Regards,

Ej