Cannot log into GoPro account [ New ]

[wantedfel0n]

I just recently changed cell phone providers and in doing so I also received a new phone number. Now, when I try log into my account there is no way for me to receive the 2 step verification code as it is being sent to a number no longer associated with me.
Any help would be welcome.

[mariustanya · Accepted solution]

Hello, @wantedfel0n. We will be able to disable the two-factor authentication associated with your old number so you can log in to your account. Let us know how you would like us to proceed. 

[mariustanya · Accepted solution]

Hello, @wantedfel0n. We will be able to disable the two-factor authentication associated with your old number so you can log in to your account. Let us know how you would like us to proceed. 

[wantedfel0n]

That would be amazing if you could disable the verification process for me!

[mariustanya]

Hello, @wantedfel0n. You may try logging in to your account now. 

[videofrog]

I too have the same problem with the two step verification.  It worked for awhile and now I cannot access my account as a code never shows up on my phone.  I would love to have it disabled also.

Thanks!!!

[aragon1006]

Hi @videofrog

Can you please confirm the email address?

Please send us a direct message.

Thanks!

Ej

[videofrog]

I'd be happy to reply in a direct message but I don't see anyway to do that......

[videofrog]

Nevermind.  A GoPro CSR just called.  Thanks for the help.