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Sightseer
Posts: 2

Cannot log into GoPro account

[ New ]
I just recently changed cell phone providers and in doing so I also received a new phone number. Now, when I try log into my account there is no way for me to receive the 2 step verification code as it is being sent to a number no longer associated with me.
Any help would be welcome.

Accepted Solutions
GoPro
Posts: 17,489

Re: Cannot log into GoPro account

[ New ]

Hello, @wantedfel0n. We will be able to disable the two-factor authentication associated with your old number so you can log in to your account. Let us know how you would like us to proceed. 

View solution in original post


All Replies
GoPro
Posts: 17,489

Re: Cannot log into GoPro account

[ New ]

Hello, @wantedfel0n. We will be able to disable the two-factor authentication associated with your old number so you can log in to your account. Let us know how you would like us to proceed. 

Sightseer
Posts: 2

Re: Cannot log into GoPro account

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That would be amazing if you could disable the verification process for me!
Highlighted
GoPro
Posts: 17,489

Re: Cannot log into GoPro account

[ New ]

Hello, @wantedfel0n. You may try logging in to your account now. 

Tourist
Posts: 3

Re: Cannot log into GoPro account

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I too have the same problem with the two step verification.  It worked for awhile and now I cannot access my account as a code never shows up on my phone.  I would love to have it disabled also.

 

Thanks!!!

GoPro
Posts: 23,131

Re: Cannot log into GoPro account

[ New ]

Hi @videofrog

 

Can you please confirm the email address?

Please send us a direct message.

 

Thanks!

Ej

Tourist
Posts: 3

Re: Cannot log into GoPro account

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I'd be happy to reply in a direct message but I don't see anyway to do that......

Tourist
Posts: 3

Re: Cannot log into GoPro account

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Nevermind.  A GoPro CSR just called.  Thanks for the help.