Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Subscribe to GoPro
Reply
Sightseer
Posts: 1

Cancelaci�n de suscripci�n mensual GoPro awards

[ New ]
Hola. Estoy pagando una mensualidad de $119 pesos al mes de gopro awards. Al suscribirme pensé que era una opición para pagar mensual y no pagar la anualidad completa y me registre mediante gopro awards. El punto es que al querer ingresar desde mi computadora a la cuenta de gopro como usuario no puedo. Pero, raramente desde mi cel sí acceso a una cuenta en ALIAS aparezco como: livelypeak03857. Lo que quiero es cancelar esa suscripción pero no aparece ninguna opción para poder hacerlo. Por favor ayúdenme. O dónde puedo comunicarme para que alguien me oriente

Accepted Solutions
GoPro
Posts: 29,707

Re: Cancelaci�n de suscripci�n mensual GoPro awards

[ New ]

Hello @livelypeak03857

 

Are you referring to the GoPro Subscription?

We were able to pull up an active subscription using the email address on your Hub profile.

Based on the records, it is on a monthly subscription.

 

Your nickname is assigned when you create your account at GoPro.com.
You can change the nickname by signing in via gopro.com/login
Go to Settings> User Info> Nickname.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 29,707

Re: Cancelaci�n de suscripci�n mensual GoPro awards

[ New ]

Hello @livelypeak03857

 

Are you referring to the GoPro Subscription?

We were able to pull up an active subscription using the email address on your Hub profile.

Based on the records, it is on a monthly subscription.

 

Your nickname is assigned when you create your account at GoPro.com.
You can change the nickname by signing in via gopro.com/login
Go to Settings> User Info> Nickname.

 

Thanks!

Ej